I’m finally starting to retrain myself for this current job after working so many years in retail. When a customer would show up, they would get to be my boss for those few minutes at a time, usually regardless if they were nice or not. Now, I’m the boss- for all of them- for tens of minutes at a time. I can tell them no, and while they can get upset just the same, they suffer repercussions if they don’t listen, not me. No, you can’t go on YouTube. Because, you’ll most likely find something inappropriate rather than the alternative.